Our Pricing.

Your free trial is unlimited & untimed. You can trial coreplus for free for how ever long you feel you need to.

Once you have added 20 clients, 20 invoices, 20 appointments or send 20 sms messages, you will then be prompted to subscribe to a coreplus plan of your choice.

The cost is based on the type of account plan that you choose CORE, PLUS or Group; and the number of practitioners in your account.

I have a practitioner who needs Medicare claiming, and another who doesn’t. Can I have one practitioner on PLUS, and the other on CORE?
Our plans are applied at the account level – not at the user level. Therefore it’s not possible to have users on different plans within the one account.

If you have more than twenty practitioners it is advisable to contact our sales team so they can provide you with a custom quote.

In your coreplus account, click on ‘Account Details’ in the menu; then click ‘Upgrade Now’. Visit the Help Centre for help to upgrade or subscribe to coreplus.

An account represents one (1) organisation or legal entity.  Each organisation that uses coreplus has one (1) account and within that there can be one (1) or many users (e.g. Practitioners and Admin/ Reception Staff).

The owner of the account will receive the invoice for all user subscriptions each month.

A user is an individual who has a username and password to log in and use your coreplus account. Each user can be assigned permission to access whichever features are relevant to them. There are three standard access levels:

• Case Manager – practitioners and clinicians who work directly with clients, and have limited access to administrative features;
• Administrators – receptionists or clerical staff who manage schedules and process payments; and
• Supervisors – managers and senior practitioners, or staff who are able to access everything.

There are no restrictions to the number of users you can have. You will be charged per user, however Administrators are at no cost.

An Admin User is NOT a practitioner. Typically admin users are reception staff, book-keepers, or advisors who require access to assist with administrating a health practice. They are not actually treating patients, or registered under AHPRA, or other health professional bodies.

Your free trial is not restricted by time.  Unlike other providers your account will not close after a short period of time.

Even if you don’t subscribe straight away, you can still log in to explore and evaluate coreplus for free until you are ready or have exceeded activity thresholds.

The short answer is, very. All secured data transmitted between coreplus and it’s users is encrypted using encryption with an SSL certificate. The infastructure complies with the Commonwealth Government standards governing the security of IT systems and infastructure. To comply with Australia Law, all data, backups and offsite backups are stored within Australia.

All coreplus users have 24×7 access to the coreplus Help Centre, and interactive tutorials.

Phone support and live chat is free and available Monday to Friday 9am – 5pm, AEST.

On-site training can be provided. Contact our sales team for more information.

You can set-up automatic credit card payment so your invoices are automatically paid every month. Otherwise, there are direct debit details on your invoices for quick & easy monthly payment.

The best way to evaluate coreplus is to set it up with real information so you can test and experiment with scenarios that are relevant to your specific needs.

When you log in, we encourage you to use the available interactive tutorials. Access these from the tab on the right hand edge of your browser window. You can also refer to our Help Centre for more useful guides; or use Live Chat to ask for help.

We want you to feel comfortable, so we’re keen to help you get up to speed.

Absolutely none.

Much unlike on-premise solutions where costs can run into the thousands for procurement of hardware, software licences, I.T. technicians, installation, regular maintenance, off-site backups, disaster recovery, training…

Yes. Our displayed pricing excludes GST.

Each month your invoice includes all charges for the User Plans you have activated and any other services used, and then GST is added.

If you use Xero, Quickbooks or MYOB’s online version then, yes!

For other accounting systems, reach out to our Customer Support team to discuss your options.

In short, no.

We offer a free data import for your existing client and referrer lists when migrating to coreplus. All other data import requirements are absolutely possible we just need to see the data first before we commit to do it for free or whether we think it’s going to be complex and may require a charge to apply. We’ll tell you this based on your initial trial requirements. Just talk to our Customer Service Team to find out more.

Most Accounts will have unlimited data (e.g. case/ progress notes, client data, appointments, etc…).  However, Some upload limits may be applied to files from other systems being uploaded into the Account (As most Accounts are not affected by this, we offer more details within the product should it affect you).   Reach out to our Customer Support team if you think you may have complex data storage or medico legal compliance needs.

If you use systems like Medicare Claiming, EHR, & Secure Message Delivery, the PLUS plan has everything you need to run your practice smoothly.

What is PLUS?
PLUS represents a minimum set of standards established by the Australian Government’s Department of Health relating to electronic health records and communication between health practitioners.

Software companies supplying Australian health practitioners, particularly GP’s, specialists and Allied Health must confirm to these standards so that Australia’s health practitioners can operate compliant systems.

Is PLUS relevant to me?
Generally, if you are a GP, Medical Specialist or Allied Health provider registered with AHPRA you will likely take up the PLUS plan. You should check with your representative professional body to confirm whether PLUS is applicable to you.

Note: SMD is only available to the those on the PLUS plan.

In Australia Secure Message Delivery (SMD) is required to transfer certain documents defined by the National Electronic Health Transition Authority (NEHTA).

The challenges of SMD in Australia

• None of the Australian SMD networks talk to each other.
• You can only send & receive documents to people on the same network.
• Each network has it’s own setup, configuration and per-practitioner ongoing costs associated, which often run in to the thousands per year.
• Many practitioners find SMD networks cost prohibitive.

coreplus is the solution!

Only pay for what you use. We took an innovative approach so you can use SMD via coreplus and have access to multiple SMD networks. Health Connex and HealthLink networks are currently available to those with the SMD Service. We are continually evaluating other larger and popular networks to make your life easier in getting GP referrals and other electronic health documents from other health professionals.

Learn more about coreplus SMD Hub.

Why, of course! coreplus uses infrastructure that is based in Australia and approved by the Department of Health. We also operate at the highest standards and best practice approach to application security. Whether you’re a sole practioner or a large corporate we offer a robust and compliant software platform to assist with you complance obligations.

You can certainly upgrade as your practice needs increase.